RATEL-X INDUSTRIES

TERMS AND CONDITIONS OF SALE

Effective date: 24 September 2026

These Terms and Conditions apply to goods supplied by Ratel-X Industries through our website, online marketplaces including eBay, or by direct order.

Please read these Terms and Conditions carefully before placing an order.

Nothing in these Terms and Conditions is intended to exclude, restrict or replace any statutory rights which cannot legally be excluded or restricted.

1. About Us

Ratel-X Industries is a UK business supplying vehicle accessories, off-road equipment and associated products.

Trading name: Ratel-X Industries
Legal name: Christopher Riley trading as Ratel-X Industries
Business address: Unit 3, The Corn Exchange, Roberts Street, Rawtenstall, BB4 8EU
Telephone: 07818 325 176
Email: info@ratel-x.com
Website: www.ratel-x.com

Please ensure that info@ratel-x.com is added to any relevant email safe-sender lists, filters or firewalls so that order and delivery updates can reach you.

In these Terms and Conditions:

• “we”, “us” and “our” mean Ratel-X Industries;

• “you” and “customer” mean the person or business purchasing goods from us;

• “consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession;

• “business customer” means a person purchasing wholly or mainly for business purposes;

• “goods” or “products” means the products supplied by Ratel-X Industries.

2. The Contract

2.1

These Terms and Conditions apply to orders placed through our website, by email, directly with us, or through a marketplace such as eBay unless alternative terms have specifically been agreed in writing.

2.2

When you place an order, you are making an offer to purchase the goods.

An automated order acknowledgement or payment confirmation does not necessarily mean that we have accepted your order.

A contract is formed when we expressly confirm acceptance of the order or dispatch the goods, whichever occurs first.

2.3

We may decline or cancel an order before acceptance where, for example:

• the goods are unavailable;

• there has been an obvious pricing or description error;

• payment has not been authorised;

• we cannot deliver to the supplied address;

• we reasonably suspect fraud or misuse; or

• we are unable lawfully to supply the goods.

If payment has already been taken for an order which we do not accept, the amount paid will be refunded.

2.4

Where goods are purchased through eBay or another marketplace, that marketplace's applicable rules and buyer protection policies may also apply.

Nothing in these Terms limits any additional rights which a marketplace is required to provide or which we have expressly agreed to provide through that marketplace.

3. Product Descriptions and Vehicle Compatibility

3.1

We take reasonable care to ensure that product descriptions, photographs, dimensions, specifications and compatibility information are accurate.

Minor variations may occur as a result of manufacturing processes, product improvements, material availability or differences between vehicle variants.

3.2

Product images are for illustrative purposes. Colours and finishes may vary slightly depending on lighting, photography, screen settings and manufacturing batches.

3.3

Many Ratel-X Industries products are vehicle-specific.

Customers should check all relevant information before ordering, including where applicable:

• vehicle make and model;

• model generation;

• model year;

• body style;

• engine or transmission type;

• right-hand-drive or left-hand-drive configuration;

• seat or interior configuration;

• existing vehicle modifications; and

• any measurements stated on the product page.

3.4

Where we state that a product fits a particular vehicle or configuration, that statement forms part of the product description.

Nothing in this section removes your rights where goods have been incorrectly described or where compatibility information supplied by us is incorrect.

3.5

Unless otherwise stated, our products are aftermarket accessories and are not manufactured, approved or endorsed by the original vehicle manufacturer.

References to vehicle manufacturers and models are used for identification and compatibility purposes.

4. Off-Road Products, Installation and Use

4.1

Many Ratel-X Industries products are designed primarily for off-road, expedition or recreational vehicle use.

Where a product is described as “off-road use only”, it is the customer's responsibility to ensure that its installation and use complies with applicable road traffic, construction and use, MOT and other legal requirements.

4.2

Vehicle modifications may affect safety systems, vehicle dimensions, weight, insurance, warranty, roadworthiness or legal compliance.

Customers should obtain appropriate professional advice where necessary.

4.3

Products must be installed correctly and in accordance with any instructions supplied.

Unless a product is specifically intended for straightforward user installation, we recommend installation by a suitably competent or qualified motor vehicle mechanic or fabricator.

4.4

The customer is responsible for the proper installation, inspection, maintenance and safe use of products after delivery.

Appropriate tools and personal protective equipment should be used.

4.5

We are not responsible for damage caused by incorrect installation, misuse, improper maintenance, unauthorised modification, accident or use outside the product's intended purpose.

This does not exclude responsibility for defective goods, incorrect instructions, negligence by Ratel-X Industries or any other liability which cannot legally be excluded.

5. Prices

5.1

The price payable is the price displayed or agreed when the order is placed, subject to correction of obvious errors before the contract is accepted.

5.2

VAT will be included or added as indicated at the point of sale where applicable.

5.3

Delivery charges will be shown separately where applicable.

5.4

If an obvious pricing error is identified before an order has been accepted, we may contact you and give you the option to purchase at the correct price or cancel the order.

If we cancel an order because of a pricing error, any payment already received will be refunded.

5.5

Prices and promotions may change from time to time. Changes do not affect orders which have already been accepted unless agreed with the customer or required by law.

6. Payment

6.1

Payment must be made using one of the payment methods made available at checkout, through the applicable marketplace or otherwise agreed with us.

6.2

Unless we have agreed credit terms in writing, goods will not normally be dispatched until cleared payment has been received.

6.3

We do not impose additional payment-method charges where doing so would be prohibited by law.

6.4

Customers are responsible for ensuring that payment information supplied is accurate and that they are authorised to use the payment method selected.

6.5 Chargebacks and Payment Reversals

If a customer initiates a chargeback, payment reversal, card dispute or similar claim, this does not automatically cancel any amount that is legitimately due under the contract.

Where a payment is reversed in circumstances where the goods have been correctly supplied and no valid legal or contractual basis exists for withholding payment, the outstanding amount will remain payable.

We may provide relevant order, delivery and correspondence records to the payment provider, card issuer, marketplace or other dispute-resolution service when responding to a payment dispute.

Where legally permitted, we reserve the right to recover unpaid sums and reasonable costs properly incurred in recovering those sums.

Nothing in this section limits a customer's right to raise a legitimate dispute, exercise statutory rights, request a refund to which they are entitled or use lawful chargeback or payment-protection procedures.

7. Availability, Manufacturing and Lead Times

7.1

Some Ratel-X Industries products are manufactured, assembled, finished or powder coated after an order is received.

Any stated manufacturing or dispatch lead time is an estimate unless expressly stated to be a guaranteed delivery date.

7.2

Where a specific delivery period has been agreed with a consumer, we will deliver within that agreed period.

Where no delivery period has been agreed, consumer orders will be delivered without undue delay and normally within the period required by applicable law.

7.3

If circumstances outside our reasonable control affect manufacturing or delivery, we will take reasonable steps to minimise the delay and inform you where appropriate.

This does not remove any statutory rights you may have where delivery is substantially delayed.

8. Dispatch and Delivery

8.1 Dispatch Target

Where an item is shown as in stock and ready for dispatch, orders received before 14:00 Monday to Friday will normally be dispatched by the end of the following working day.

This is a dispatch target rather than a guaranteed delivery time unless we have expressly agreed otherwise.

This target does not apply to:

• made-to-order products;

• pre-orders;

• products showing a stated manufacturing or processing lead time;

• personalised or specially modified products;

• orders awaiting cleared payment;

• orders requiring additional customer information; or

• periods where a different lead time has been clearly displayed before purchase.

Where we become aware of a significant delay, we will take reasonable steps to inform the customer.

Where an order contains multiple products with different dispatch or manufacturing lead times, the order will normally be dispatched as a single shipment once all items are ready. The longest applicable lead time within the order will therefore normally determine the dispatch time for the complete order.

Customers who require available items to be dispatched separately should contact us. Where we agree to split an order into separate shipments, additional delivery charges may apply.

8.2

Goods will be delivered to the address supplied when the order is placed unless an alternative arrangement has been agreed.

Customers are responsible for checking that the delivery address is complete and correct.

8.3

Delivery dates supplied by us or a courier are estimates unless expressly agreed otherwise.

8.4

For consumer orders, unless another period has been agreed, goods will be delivered without undue delay and no later than 30 days after the contract is entered into.

8.5

If delivery within an agreed period is essential, you should tell us before placing the order.

8.6

If delivery cannot be completed because:

• an incorrect or incomplete address was provided;

• nobody is available to accept the delivery;

• the customer fails to collect the goods;

• access to the delivery address is unavailable; or

• another matter within the customer's control prevents delivery,

we may charge reasonable additional delivery, storage or return costs actually incurred where permitted by law.

8.7

If goods are returned to us following an unsuccessful delivery, this does not automatically mean that the purchase price is forfeited.

Any refund, cancellation, redelivery charge or deduction will be dealt with in accordance with these Terms and applicable law.

8.8

Large, heavy or unusually shaped products may be shipped using specialist or multi-parcel services.

8.9 Shipping Upgrades

We reserve the right to upgrade or change the delivery service used for an order where this does not materially disadvantage the customer.

For example, we may upgrade:

• an untracked service to a tracked service;

• a standard postal service to a signed-for service;

• a postal service to a courier; or

• one courier service to another suitable service.

Where we choose to upgrade the service for our own operational, security or insurance reasons, we will not normally charge the customer any additional amount unless this has been agreed in advance.

An upgrade made by us does not reduce our responsibility to deliver the goods in accordance with the contract.

9. Delivery Damage

9.1

Please inspect the external condition of a parcel when it arrives where reasonably possible.

If substantial external damage is clearly visible, you may refuse delivery and contact us.

9.2

If you cannot inspect the contents at the point of delivery, you may sign for the parcel as “unchecked” where the courier provides this option.

However, failing to mark a parcel “unchecked” does not remove your statutory rights.

9.3

Please report transit damage to us as soon as reasonably possible and provide photographs of:

• the external packaging;

• shipping labels;

• internal packaging; and

• the damaged item.

This helps us investigate the damage with the carrier.

10. Risk and Ownership

10.1 Consumer Orders

For consumer orders, goods remain at our risk until they come into the physical possession of you or a person identified by you to receive them.

This does not apply where you independently appoint a carrier which we did not offer as a delivery option.

10.2

Ownership of consumer goods passes to you once we have received payment in full, subject to applicable law.

10.3 Business Customers – Retention of Title

For business customers, ownership of goods supplied by Ratel-X Industries does not pass to the customer until we have received in full, in cleared funds, all sums due to us in respect of those goods.

Until ownership passes, the business customer must, so far as reasonably practicable:

• hold the goods on our behalf;

• store the goods separately from goods belonging to the customer or any third party;

• keep the goods identifiable as goods supplied by Ratel-X Industries;

• not remove, destroy, deface or obscure identifying labels or marks;

• maintain the goods in satisfactory condition;

• take reasonable steps to protect them against loss or damage; and

• where appropriate having regard to the value and nature of the goods, maintain adequate insurance.

10.4

Until ownership has passed, a business customer must not pledge, charge or otherwise grant security over the goods.

10.5

Where permitted by law, a business customer's right to possess goods for which title remains with Ratel-X Industries may end if the customer:

• becomes insolvent;

• is unable to pay its debts as they fall due;

• enters liquidation, administration or another formal insolvency procedure;

• has a receiver appointed over its assets;

• makes an arrangement with creditors;

• ceases or threatens to cease trading; or

• materially breaches its payment obligations to Ratel-X Industries.

10.6

Where title remains with us and the business customer's right to possession has ended, we may require the customer to make the goods available for collection or return, subject to applicable law.

Nothing in this section gives us a right to enter premises without lawful authority or consent.

10.7

Nothing in this retention-of-title section prevents us from taking legal action to recover payment for goods where payment is due.

11. Consumer Cancellation Rights – Change of Mind

This section applies to consumers purchasing at a distance, including through our website, email or an online marketplace.

11.1 Your Right to Cancel

You may cancel an eligible order without giving a reason within 14 days after receiving the goods.

Where an order contains multiple goods delivered on different days, the cancellation period may run from receipt of the final item where required by law.

11.2 How to Cancel

You must clearly tell us that you wish to cancel.

You may contact us at:

info@ratel-x.com

Please provide your name, order number and details of the goods being returned where possible.

You do not have to use any particular wording or form to exercise a statutory cancellation right.

11.3 Returning Cancelled Goods

After notifying us that you are cancelling, you must return the goods within 14 days.

Please contact us before sending a return so that we can provide the correct return instructions.

Returns should normally be sent to:

Ratel-X Industries
Unit 3, The Corn Exchange
Roberts Street
Rawtenstall
BB4 8EU

unless we provide an alternative return address or collection arrangement.

11.4 Return Shipping Costs

Unless the goods are faulty, incorrectly supplied or misdescribed, the customer is responsible for the direct cost of returning goods following a change-of-mind cancellation.

This includes the cost of returning large, heavy or bulky products where applicable, provided the customer was informed that return costs would be payable.

We strongly recommend using an appropriate tracked and insured delivery service.

12. Condition of Change-of-Mind Returns

12.1

Consumers may handle goods to the extent reasonably necessary to establish their nature, characteristics and function, broadly comparable to the inspection that would reasonably be possible in a shop.

12.2

You are responsible for taking reasonable care of the goods while they are in your possession and while arranging their return.

12.3

Where handling, fitting, installation, opening or damaging packaging, modification or use goes beyond what is reasonably necessary to inspect the goods and this causes a reduction in their value, we may make an appropriate deduction from the refund to reflect that reduction in value, where permitted by law.

12.4 Original Packaging

Opening the original packaging does not automatically result in a deduction.

However, a deduction may be made where the original product packaging has been opened, torn, damaged, significantly marked, discarded or otherwise made unsuitable for resale and this genuinely reduces the value of the returned goods.

This may particularly apply where the packaging forms part of the product's retail presentation or is necessary to protect the product for resale.

Opening ordinary external delivery packaging where reasonably necessary to inspect the goods will not by itself result in a deduction.

12.5

Circumstances which may result in a reduction in value include:

• damaged, torn or missing original product packaging;

• unnecessary opening or destruction of sealed internal packaging;

• scratches or marks caused during fitting or removal;

• drilled mounting holes;

• products which have been cut, bent, welded, painted or otherwise modified;

• installation or tool marks beyond reasonable inspection;

• damage to powder coating, plating or other finishes;

• missing fixings, straps, brackets or accessories;

• missing components originally supplied with the product; or

• damage caused by inadequate return packaging.

12.6

We recommend retaining the original packaging until you are satisfied that you intend to keep the product.

12.7

Any deduction will be based on the actual reduction in value of the goods. We do not impose an automatic percentage deduction merely because packaging has been opened.

13. Refunds Following Consumer Cancellation

13.1

For a valid change-of-mind cancellation, we will refund the purchase price of the returned goods subject to any lawful deduction for diminished value.

13.2

We will also refund the cost of our least expensive standard delivery method offered for the original order.

If you selected a more expensive service, such as express or upgraded delivery, the additional amount above the standard delivery cost is not refundable unless otherwise required by law.

13.3

We may withhold the refund until:

• we receive the goods back; or

• you provide evidence that the goods have been returned,

whichever occurs first, where permitted by law.

13.4

Refunds will be made within the period required by applicable consumer law and normally no later than 14 days after receiving the returned goods or acceptable evidence that they have been sent back, as applicable.

13.5

Refunds will normally be issued using the same payment method used for the original transaction unless another method is agreed.

14. Restocking Fees

14.1 Consumer Orders

We do not impose a fixed or automatic restocking fee when a consumer validly exercises their statutory right to cancel an online order.

However, an appropriate deduction may be made where the value of the goods has genuinely been reduced through handling, fitting, installation, modification, missing or damaged product packaging, damage or use beyond what was reasonably necessary to inspect the goods.

14.2 Business Orders

Non-faulty returns from business customers are subject to prior agreement.

Where we agree to accept a non-faulty business return, reasonable inspection, handling or restocking charges may apply where agreed and legally enforceable.

15. Exceptions to Consumer Cancellation Rights

The statutory change-of-mind cancellation right does not apply in certain circumstances provided by law.

This may include goods which have been:

• made to the consumer's individual specifications; or

• clearly personalised.

A product does not automatically become a personalised or custom product merely because we manufacture, assemble, coat or finish a standard catalogue item after receiving the order.

Where a product is genuinely made to your unique specification, specially altered at your request or personalised for you, we will make this clear where appropriate.

The cancellation exception does not affect your rights where custom or personalised goods are faulty, damaged, misdescribed or otherwise fail to conform to the contract.

16. Faulty, Damaged, Misdescribed or Incorrect Goods

16.1

Consumer goods supplied by Ratel-X Industries must meet the requirements of applicable consumer law, including being:

• of satisfactory quality;

• fit for any particular purpose made known where the law requires;

• as described; and

• otherwise in conformity with the contract.

16.2

If you believe an item is faulty, damaged, incorrectly supplied or not as described, contact:

info@ratel-x.com
Tel: 07818 325 176

Please provide your order number, a description of the problem and photographs where these are reasonably useful.

16.3 Short-Term Right to Reject

Where the Consumer Rights Act 2015 applies, consumers generally have a 30-day short-term right to reject goods which do not conform to the contract, subject to the requirements and exceptions in that Act.

16.4 Repairs and Replacements

Depending on the circumstances and the time that has passed, you may have the right to a repair, replacement, price reduction or refund.

Nothing in these Terms reduces those statutory rights.

16.5 Return Costs for Faulty Goods

Where goods are legitimately rejected because they do not conform to the contract, Ratel-X Industries will bear reasonable return costs where required by law.

Please contact us before arranging the return so that we can determine the appropriate return method.

16.6

Damage resulting from incorrect installation, misuse, accident, neglect, modification, improper maintenance or normal wear and tear is not itself a manufacturing defect.

However, this does not affect any rights arising from an underlying defect or other failure by us to comply with the contract.

17. Incorrectly Ordered Products

If you have ordered the wrong model, variant, size or configuration but the product supplied matches the item ordered, this will normally be treated as a change-of-mind return rather than a faulty or misdescribed product.

Consumer cancellation rights will still apply where applicable.

Customers should therefore check product compatibility carefully before ordering.

18. Business Customers

18.1

Statutory consumer cancellation rights do not apply to purchases made wholly or mainly for business purposes.

18.2

Returns of correctly supplied, non-faulty products purchased by a business are only accepted with our prior written agreement.

18.3

Where a business return is accepted, we may impose reasonable conditions including return shipping, inspection, handling or restocking charges where legally enforceable.

18.4

Nothing in these Terms excludes or restricts liability which cannot lawfully be excluded.

Subject to applicable law and the requirement of reasonableness, we will not be liable to a business customer for indirect or consequential losses including loss of profit, loss of business, loss of opportunity or loss of goodwill arising from the transaction.

18.5

Any liability limitation applying to a business transaction is subject to applicable law, including the Unfair Contract Terms Act 1977.

18.6

The retention-of-title provisions in Section 10 apply to business customers.

19. International Orders, Import VAT and Customs Charges

19.1

Orders delivered outside the United Kingdom may be subject to local import VAT, customs duties, brokerage fees, clearance fees or other charges imposed by the destination country or carrier.

Unless expressly stated otherwise at checkout, these charges are not included in the product price and are the responsibility of the customer.

19.2

Ratel-X Industries does not control charges imposed by foreign customs authorities, tax authorities or couriers.

Customers should obtain information from the relevant authorities before ordering if they are unsure of the potential charges.

19.3

If a customer refuses to pay import charges or otherwise fails to accept an international delivery and the goods are returned to us, we will deal with the order and any refund in accordance with applicable law.

Where permitted, we may deduct reasonable and demonstrable costs actually incurred as a result of the failed delivery or return.

There is no automatic forfeiture of the entire purchase price simply because an international delivery has failed.

19.4 International Returns

Customers outside the United Kingdom must contact us before returning goods.

The sender is responsible for completing customs documentation accurately.

Where we incur avoidable customs duties, taxes, brokerage or administration costs because a return has been incorrectly declared or documented, we reserve the right to recover reasonable costs where legally permitted.

19.5

Nothing in this section removes any mandatory consumer rights which apply in the customer's country and cannot legally be excluded.

20. Returns Procedure

Before returning goods, please contact:

Ratel-X Industries
Unit 3, The Corn Exchange
Roberts Street
Rawtenstall
BB4 8EU

Tel: 07818 325 176
Email: info@ratel-x.com

Please provide where possible:

• your full name;

• your order number;

• the product being returned;

• the reason for the return; and

• photographs where the goods are damaged, faulty or incorrectly supplied.

We will provide the appropriate return instructions.

Heavy steel, aluminium and fabricated vehicle accessories must be securely packaged so that they cannot move inside the packaging or damage themselves or other goods during transit.

Where a customer is responsible for arranging return carriage, the customer remains responsible for ensuring the product is adequately packaged for that journey.

21. Warranties and Guarantees

Any commercial warranty or guarantee offered by Ratel-X Industries is additional to, and does not replace or reduce, a consumer's statutory rights.

A warranty expiry does not automatically mean that all statutory rights have ended.

Any specific warranty conditions will be stated with the relevant product where applicable.

22. Limitation of Liability

22.1

Nothing in these Terms excludes or restricts our liability for:

• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation;

• defective, misdescribed or non-conforming consumer goods where liability cannot legally be excluded; or

• any other liability which cannot lawfully be excluded or restricted.

22.2

We are not responsible for loss or damage caused solely by:

• incorrect installation by the customer or a third party;

• misuse of the product;

• failure to follow supplied instructions;

• unauthorised modification;

• inadequate maintenance;

• accidental damage after delivery; or

• use of a product for a purpose for which it was not designed,

except where the loss or damage results from our own breach, negligence, defective goods or other matter for which we are legally responsible.

22.3 Consumer Customers

We are responsible for losses suffered by a consumer which are a foreseeable result of our breach of contract or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for business losses suffered by a consumer where the goods were purchased wholly for personal use.

22.4 Business Customers

Additional limitations in Section 18 apply to business customers, subject always to liabilities which cannot legally be excluded or restricted.

23. Events Outside Our Reasonable Control

We will not be responsible for failure or delay caused by events genuinely outside our reasonable control, such as severe weather, transport disruption, industrial action affecting third parties, fire, flood, government restrictions, major utility failures or similar events.

We will take reasonable steps to minimise the effect of such circumstances.

This section does not remove a consumer's statutory rights concerning non-delivery, cancellation or refunds.

24. Product Images, Designs and Intellectual Property

24.1

Unless otherwise stated, photographs, drawings, product designs, installation documents, diagrams, website content, written descriptions, graphics and other original material produced by Ratel-X Industries are owned by or licensed to Ratel-X Industries.

24.2

Such material must not be copied, reproduced, distributed, republished or used commercially without our permission except where permitted by law.

24.3

Third-party trademarks, manufacturer names and vehicle names remain the property of their respective owners.

Their use by us does not imply endorsement or affiliation unless expressly stated.

25. Website and Marketplace Accounts

Where an account is created on our website, personal information will be handled in accordance with our Privacy Policy.

Subscription to marketing communications is separate from placing an order and will only take place in accordance with applicable marketing and data-protection rules.

Customers may contact us if they wish to request information about their account or exercise applicable data-protection rights.

26. Customer Reviews and Feedback

We welcome genuine reviews and feedback.

Nothing in these Terms prevents a customer from leaving an honest review, making a complaint, contacting a regulator, exercising statutory rights or pursuing a legal remedy.

We reserve the right to report or challenge content which is unlawful, fraudulent, threatening, defamatory or otherwise contrary to the rules of the platform on which it appears.

27. Complaints

If you have a complaint about an order or product, please contact us first so that we have an opportunity to investigate and resolve the matter.

Email: info@ratel-x.com
Tel: 07818 325 176

Please include your order number and sufficient information for us to identify the issue.

Nothing in this section prevents you from exercising any statutory right or using any dispute-resolution procedure available to you.

28. Personal Information

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

Our Privacy Policy should be read separately from these Terms and Conditions.

29. Changes to These Terms

We may update these Terms and Conditions from time to time.

Changes will normally apply to future orders and will not retrospectively alter the agreed terms of an existing contract unless:

• the customer agrees;

• the change is required by law; or

• the change does not adversely affect the customer's contractual rights.

The version applying to an order is normally the version in force when the order is placed.

30. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

31. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

Similarly, allowing additional time or making an exception on one occasion does not automatically require us to make the same exception in future.

32. Third-Party Rights

Except where the law provides otherwise, a person who is not a party to the contract does not have a right to enforce these Terms.

33. Governing Law and Jurisdiction

33.1 Consumers

These Terms are governed by applicable UK law.

If you are a consumer, nothing in these Terms deprives you of mandatory legal protections or any right you have under applicable law to bring proceedings in an appropriate court.

33.2 Business Customers

For business-to-business transactions, these Terms and any dispute arising from them are governed by the laws of England and Wales and the courts of England and Wales will have exclusive jurisdiction, unless otherwise agreed in writing.

34. Statutory Rights

Nothing in these Terms and Conditions is intended to exclude, restrict or replace rights which cannot lawfully be excluded or restricted.

Consumer customers have legal rights under legislation including the Consumer Rights Act 2015 and, for applicable distance contracts, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

These rights are separate from any additional returns policy, guarantee or goodwill remedy offered by Ratel-X Industries.

35. Contact Details

For orders, returns, cancellations, complaints or other enquiries:

Ratel-X Industries
Christopher Riley trading as Ratel-X Industries
Unit 3, The Corn Exchange
Roberts Street
Rawtenstall
BB4 8EU

Tel: 07818 325 176
Email: info@ratel-x.com
Web: www.ratel-x.com

Please quote your order number whenever possible.